Telecommunications / Contact Center Engineer - Junior-Mid Level
Company Name:
Noblis
Overview:
Noblis is a nonprofit science, technology, and strategy organization that brings the best of scientific thought, management, and engineering expertise in an environment of independence and objectivity. We are accomplished scientists, analysts, engineers, management experts, researchers, and technology specialists who work in areas that are essential to our nation's wellbeing. Our work focuses on solving complex problems in national and homeland security, healthcare, transportation, enterprise engineering, and environmental sustainability. For more information visit .
Why work at Noblis?
Noblis offers employees the opportunity to find greater meaning in their work and balance the other things in life that matter to them as well. Our people are our greatest asset. They are exceptionally skilled, knowledgeable, team-oriented, mission-driven individuals who want to do great work and feel great about doing it. They are thought leaders and subject matter experts who apply deep critical thinking and intellectual rigor to work that means something and benefits the public.
Noblis has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute and as one of the Best Small and Medium Workplaces by the Great Place to Work Institute numerous times. Noblis maintains a drug-free workplace and is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Responsibilities:
Qualified candidate will provide technical support in the following telecommunications and contact center areas:
Solution Architectures
System Modernization
Virtualization
Cybersecurity
Cloud Solutions
Duties:
Assist in the creation of technical assessments which documents what is needed from a technical perspective to meet the assumptions and high-level conceptual plans for the 2020 telephony solution and to evaluate the potential solution options.
Provide leadership for the technical assessment and be responsible for scheduling the necessary meetings to meet the deadlines, track pertinent action items, produce meeting notes, developing technical assessments, supporting analysis of alternatives, and provide the project manager with information about any risks related to the technical assessment.
Create the cost estimates for each of the identified solution alternatives and assist with reviewing 2010 telephony costs, industry standards, and the developed 2020 call modeling to produce cost estimates for the 2020 telephony solution options.
Lead the efforts to create and manage all telephony workload and contact models for the each of the proposed 2020 telephony operations. Assist with reviewing the 2010 Call Models and adjusting them based on the 2020 assumptions and high-level conceptual plans.
Serve as the lead for technical teams and be responsible for scheduling the necessary meetings to meet the deadlines, tracking pertinent action items, producing meeting notes, and providing the project manager with information about any risks related to the contact models.
Qualifications:
Bachelor's degree in Engineering, Computer Science, or related field.
US Citizenship is required - candidates must be able to successfully pass a background investigation.
Minimum of 3 years of information technology background, with a minimum of 1 year of telecommunications and contact center technology experience.
We are looking for candidates with expertise/experience in one or more of the following:
Knowledge of telephony system architecture and contact center technologies for both inbound and outbound call operations, including Interactive Voice Response (IVR), Automatic Call Distributor, Computer Telephony Integration, and Automated Dialers.
Knowledge of cost estimation techniques, knowledge of costs associated with telephony systems and contact center operations, and information on government budget process and cost estimation processes.
Knowledge of modeling techniques for call center operations and experience with contact center modeling for inbound and outbound telephony operations.
Knowledge and experience designing and developing telephony solutions, and conducting contact center operations and contact center technologies.
Knowledge and experience utilizing Project Management techniques and principles; knowledge and experience providing strategic and management support for large and complex mission-critical government system development projects; and knowledge and experience using software tools in the applications of those principles, techniques, and experience through the use of Microsoft SharePoint; and the effective management of schedules using Microsoft Project and Oracle Primavera.
Preferred Additional Qualifications
Excellent oral and written communication skills, personnel management, and some leadership experience.
Strong self-organization and self-management skills, with emphasis on self-initiation and follow through.
Strong professional and interpersonal skills.
Demonstrated technical writing and presentation skills.
Requisition #: 3277
Location: US - MD - Suitland US - VA - Falls Church
Estimated Salary: $20 to $28 per hour based on qualifications.
Noblis
Overview:
Noblis is a nonprofit science, technology, and strategy organization that brings the best of scientific thought, management, and engineering expertise in an environment of independence and objectivity. We are accomplished scientists, analysts, engineers, management experts, researchers, and technology specialists who work in areas that are essential to our nation's wellbeing. Our work focuses on solving complex problems in national and homeland security, healthcare, transportation, enterprise engineering, and environmental sustainability. For more information visit .
Why work at Noblis?
Noblis offers employees the opportunity to find greater meaning in their work and balance the other things in life that matter to them as well. Our people are our greatest asset. They are exceptionally skilled, knowledgeable, team-oriented, mission-driven individuals who want to do great work and feel great about doing it. They are thought leaders and subject matter experts who apply deep critical thinking and intellectual rigor to work that means something and benefits the public.
Noblis has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute and as one of the Best Small and Medium Workplaces by the Great Place to Work Institute numerous times. Noblis maintains a drug-free workplace and is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Responsibilities:
Qualified candidate will provide technical support in the following telecommunications and contact center areas:
Solution Architectures
System Modernization
Virtualization
Cybersecurity
Cloud Solutions
Duties:
Assist in the creation of technical assessments which documents what is needed from a technical perspective to meet the assumptions and high-level conceptual plans for the 2020 telephony solution and to evaluate the potential solution options.
Provide leadership for the technical assessment and be responsible for scheduling the necessary meetings to meet the deadlines, track pertinent action items, produce meeting notes, developing technical assessments, supporting analysis of alternatives, and provide the project manager with information about any risks related to the technical assessment.
Create the cost estimates for each of the identified solution alternatives and assist with reviewing 2010 telephony costs, industry standards, and the developed 2020 call modeling to produce cost estimates for the 2020 telephony solution options.
Lead the efforts to create and manage all telephony workload and contact models for the each of the proposed 2020 telephony operations. Assist with reviewing the 2010 Call Models and adjusting them based on the 2020 assumptions and high-level conceptual plans.
Serve as the lead for technical teams and be responsible for scheduling the necessary meetings to meet the deadlines, tracking pertinent action items, producing meeting notes, and providing the project manager with information about any risks related to the contact models.
Qualifications:
Bachelor's degree in Engineering, Computer Science, or related field.
US Citizenship is required - candidates must be able to successfully pass a background investigation.
Minimum of 3 years of information technology background, with a minimum of 1 year of telecommunications and contact center technology experience.
We are looking for candidates with expertise/experience in one or more of the following:
Knowledge of telephony system architecture and contact center technologies for both inbound and outbound call operations, including Interactive Voice Response (IVR), Automatic Call Distributor, Computer Telephony Integration, and Automated Dialers.
Knowledge of cost estimation techniques, knowledge of costs associated with telephony systems and contact center operations, and information on government budget process and cost estimation processes.
Knowledge of modeling techniques for call center operations and experience with contact center modeling for inbound and outbound telephony operations.
Knowledge and experience designing and developing telephony solutions, and conducting contact center operations and contact center technologies.
Knowledge and experience utilizing Project Management techniques and principles; knowledge and experience providing strategic and management support for large and complex mission-critical government system development projects; and knowledge and experience using software tools in the applications of those principles, techniques, and experience through the use of Microsoft SharePoint; and the effective management of schedules using Microsoft Project and Oracle Primavera.
Preferred Additional Qualifications
Excellent oral and written communication skills, personnel management, and some leadership experience.
Strong self-organization and self-management skills, with emphasis on self-initiation and follow through.
Strong professional and interpersonal skills.
Demonstrated technical writing and presentation skills.
Requisition #: 3277
Location: US - MD - Suitland US - VA - Falls Church
Estimated Salary: $20 to $28 per hour based on qualifications.
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